Shipping Info | Big Rock Supply

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Free ground shipping on most orders over $300.00 (excluding Alaska, Hawaii and foreign destinations).
Free shipping terms for truck shipments only apply to a commercial addresses with a dock and forklift.
Additional charges may apply for residential, remote and jobsite locations
Additional charges may apply for liftgate service and scheduled delivery appointments.
You will be notified of any additional charges before shipment and payment is processed.
You will be notified when certain items do not qualify for the free shipping.
Routing is at our discretion.
Express/Expedited shipping may be available at our discretion.
Please Contact Us for more information.

Damaged or Missing Items

PLEASE INSPECT YOUR SHIPMENTS CAREFULLY UPON DELIVERY!
Shortage and/or damage claims must be recorded and reported at the time of delivery in order to have a valid claim against a carrier.
If a damage or shortage is found, please refuse the shipment or mark the carrier’s paperwork properly to indicate damage and complete our Returns & Claims form.
Damage claims and shortages will be denied if damage is not reported at the time of delivery.

Returns

All returns must be processed within 30 days of shipment with prior authorization.
Unauthorized returns will not be accepted.
Return shipping and restocking charges may apply.
Complete our Returns & Claims form